Doors Open for Open Source CRM

Although Open Source CRM offerings are but a sliver on the total CRM Market Share pie chart, they are gaining ground. I read an article this morning at CIO.com about a 500 employee, $80 million in revenues, financial services company named IMA Financial Group who dumped their commercial CRM in favor of ConcourseSuite 5.0. They went from a 10%-15% user adoption with their commercial CRM to a 90% user adoption rate with ConcourseSuite 5.0. Those are very dramatic numbers and speak well not only for Concursive , but for open source CRM’s in general. The article also mentioned that H&R Block is a committed Sugar CRM user. That must be why they are so well organized when they do my taxes.

We are big fans of open source and certainly proponents of open source CRM’s. We have developed a service practice around open source CRM implementation and customization, so be sure and visit our site to learn how we can develop a customized open source CRM that’s right for your company. Whether you would like a LAMP based environment, .Net or Java, we have insight and knowledge on the best of breed open source CRM’s available in the market. You can see that based on the Top 10 CRM list below that 50% of the CRM’s are Java based, with .Net getting 20% and LAMP with 20% and then XRMS CRM throws a twist into the mix using PHP, an independent OS and most any kind of network database, so give them a 10% share.

Benefits of open source CRM-

• The right to use the software in any way
• No monthly or yearly license fees
• No restriction on number of users
• Customizable for your business
• Flexibility to add/enhance/remove features
• No vendor lock
• Control your own data
• Free version upgrades