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Anubavam's Ticket Management Solution features cutting-edge business tools to automate, simplify and streamline customer inquiries and deliver seamless resolutions. Reduce your client's wait-time and provide a better response time. The ticket management software offers innovative ways to manage relationship with customer and helps you improve customer satisfaction.

RESOLVE ISSUES FASTER WITH OUR ADVANCED & USER-FRIENDLY TICKET MANAGEMENT SOLUTION

Cloud-based Ticket Management Solution

Anubavam provides cloud-based ticket management software that gives you ease of use, comprehensive features, affordable pricing. Built with intuitive user experience, the ticket management system offers complete features with Dashboards, Analytics, Notifications, social media integration, and much more with phonomenal support for delivering a great customer experience that is highly reliable, comprehensive and competitive.

Automated Ticketing & Rules Engine

Our dynamic rules engine lets you configure workflow rules for follow up actions, or send automatic reminders to customers when a ticket is awaiting a response.

Custom Fields

Create fields of various types to add to each ticket or specific help topics to meet your customer support needs. Customize fields to each ticket created to support your unique business processes and control its visibility for specific processes.

Assign & Manage Tickets

Ensure each ticket gets routed to the assignee or group. Tickets can easily be assigned, reassigned, or transferred to a different department altogether. Set up a ticket queue and action triggers to handle tickets efficiently.

Collision Avoidance

Collision avoidance feature let agents to easily avoid handling the ticket of someone else.

Custom Views & Personalization

Get custom views of tickets for agents to respond with real-time status updates and assignment. Send auto-responses to tickets, which can be edited and personalized for each department.

Advanced Search & Filters

Powerful search tools enable you to quickly search and find tickets and tasks. Advanced filters and sorting feature help you to narrow down search results.

Internal Notes & Activity Logs

Create internal notes to tickets for users. Activity logs let you view tickets and follow-up details of tasks, assignee, and more.

Integration

Anubavam’s ticketing software integrates multiple communication channels to talk to customers including email, chat, forum and social media to focus on customer issues with undivided attention.

Dashboards & Reports

Dashboards and reports with graphical charts provide a complete view at the performance and functionality of your help desk management.

Automatic Notifications & Reminders

Receive alerts and reminders on missed due dates and priority escalation. Create an unlimited number of service level agreement (SLA) plans to track tickets and due dates without hassles.

Mobile Help Desk

Our mobile apps enable users to manage tickets efficiently from anywhere, anytime.

WHY OUR TICKET MANAGEMENT SOLUTION IS RIGHT FOR YOU

Our Ticket Management Services
  • Enterprise level cloud-based solution
  • SaaS-based web & mobile solution
  • Custom ticket management
  • User management
  • Custom fields & forms
  • Assign ticket to users or groups
  • Global search
  • Document Management
  • Export & import data
  • SLA Management
  • Role-based security
  • Technical support
  • Email notifications & SMS alerts
  • Mobile app
  • Integration with third party apps
  • Customer portal
  • Reporting & Analytics
What makes Anubavam Ticket Management platform so unique?
  • Rich ticket management solution that is always up-to-date with the latest capabilities
  • Dynamic ticket assignment, routing & escalation
  • Simplified Incident & Problem Management
  • Automated ticket creation
  • Resolve issues on the go
  • Repetitive service request creation
  • Intuitive Dashboards with charts & graphs for centralized view of ticket fulfillment status
  • Excellent Infrastructure
  • Guaranteed Uptime
  • Reliable Maintenance & Support
  • Cost-effective pricing
Benefits
  • No need to deploy servers
  • Mobile access
  • Improve customer satisfaction
  • Increase customer retention
  • Multi-channel communication
  • Effective task assignment
  • Classify, allocate and prioritize tickets
  • Issue tracking in real-time
  • Save time for each issue & reduce workload
  • Optimize resource allocation
  • Quick response & resolution to issues
  • Ticket collision prevention
  • Build customer loyalty in real-time
  • Better customer engagement & relationship-building
  • Minimize client wait-time
 

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